Brookfield Properties is a leading owner, operator and developer of office and multifamily assets. Our signature office properties define the skyline of dynamic cities around the world, including gateway cities such as Los Angeles, London, Berlin, Toronto, and Sydney. Our multifamily business owns, develops, renovates and manages approximately 40,000 high quality rental apartment buildings in supply constrained markets of major cities such as Los Angeles and London, as well as high growth markets in the suburban U.S.
Brookfield Property Partners is currently seeking a Senior Property Manager to manage a high-rise office building in downtown Los Angeles. This position is the on-site representative of the property owner and primary contact for tenants with regard to the daily occupancy, use, repairs, maintenance, security, and general well-being of the building.
JOB DESCRIPTION / RESPONSILBILITES
Tenant Relations. Develops and maintains positive tenant relations by promptly responding in person when necessary or by phone or e-mail to address tenant concerns and requests for property services such as security and cleaning. Clarifies issues, identifies solutions, communicates needs to staff and provides follow up as necessary. Administer periodic meetings with office and retail tenants, incorporating other departments such as marketing, engineering, and janitorial.
Monitors receivables for trends of delinquencies. Involves other departments such as legal, in developing a corrective plan, negotiates and implements plan with tenant.
Management and Leadership. Helps the General Manger manage the integrated team consisting of regular Brookfield employees and third party vendors/contractors. Provides assistance and advice to office team on topics related to property operation. Maintains regular training of employees and tenants in emergency evacuation procedures.
Budgets and Planning. Develops property operating and capital, budgets. Directs staff to identify departmental needs, then analyzes resulting data and makes recommendations for approval. Controls expenses to budget by reviewing purchases with staff. Monitors monthly financial report to determine net effect of expenses to budget, provides explanation of variances to supervisor, and develops and implements strategies for reconciling variances. Approves property purchase orders, invoices and tenant invoices for payment.
Maintenance and Service. Ensures efficient delivery of services and maintenance of the property. Conducts property inspections on a scheduled basis and provides guidance as necessary. Ensures equipment and building systems are in compliance with all local, state and federal code requirements.
Serves as primary Angus administrator for the property with responsibility for tenant training and monitoring contract employees using Angus to ensure adherence to policies and procedures.
Service Contracts and Vendors. Ensures efficient delivery of contract services and maintenance of the property by negotiating, coordinating and implementing maintenance contracts under the direction of the General Manager, including, but not limited to, security, elevator, janitorial, parking, stone maintenance and trash removal. Develops specifications, solicits and reviews bids, reviews applicable vendor billings for accuracy. Liaison for various vendors including Parking, Security, and Elevators. Conducts inspections and confers with contractors on a regular basis to ensure the highest level of service, efficiency and cost effectiveness.
Construction. Ensures major repairs and capital projects within budget and project plan. Works with construction management and engineering teams to execute projects. Tracks R&M and capital improvement projects and initiates the respective commencement.
Communications. Keeps General Manager informed of all issues. Interfaces with regional departments regarding leasing, budgets, operations, and technical services. Maintains timely reports and communications with the regional office.
Leasing Operations and Lease Administration. Able to read, interpret, and abstract leases. Reviews leases to provide all landlord required services and generates invoices for additional services. Coordinates, reviews and comments on all tenant alterations, moving, deliveries, outside service providers, and special tenant requests.
Provides staff support to accounting department for CTI Lease entry preparation of rent increase and operating cost adjustments, percent rent notices, and promotional fund increases. Oversees Retail sales reporting and analyze trends. Compiles and prepares monthly property management reports, including, receivables, gross retail sales, stacking plan, operating results, tenant relations, physical plant, cleaning, utilities, security central operators, administration and parking.
Other. Participates in the review of promotional activities, advertising campaigns, and special events. Coordinates and assists with other departments. Completes special projects that may be assigned. Maintains a positive work environment. Upholds positive image for Brookfield by participating in real estate organizations, such as BOMA and IREM.