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Supervisor, Operations

At Brookfield Properties (Canada) Inc. we are in the business of owning, managing and developing premier office properties globally. The quality and location of our landmark office properties continue to attract the best and most successful organizations across these regions.   In Canada, we own and manage properties in three major cities - Toronto, Ottawa and Calgary. We are a leader in the commercial real estate market because of our greatest asset, our people. We look for talented individuals to join our growing organization and share our passion towards service excellence for our tenants and clients.  If you possess outstanding interpersonal skills, are customer driven,  and are innovative, then we encourage you to take your career to the next level and apply for this exciting opportunity with us.

Reporting to the Manager, Operations, your primary responsibilities will be supervision of the building’s daily operations and maintenance. You will be required to ensure that day-to-day HVAC and preventative maintenance of mechanical and electrical equipment is operating at optimum levels. You will also be responsible for supervising all operations and maintenance staff ensuring a high level of communication and teamwork within the team, as well as with other departments.

Responsibilities:

  • Inspecting, supervising and coordinating the repair and maintenance of any building mechanical, electrical, life safety and envelope systems.
  • Liaising with tenants regarding any requests for services or information, ensuring issues and concerns are resolved to the tenant’s satisfaction.
  • Organizing and overseeing mechanical and electrical contractors performing base building and tenant improvement work.
  • Ensuring all systems are operating in an efficient safe manner and that related safety guidelines set out in provincial Environmental Health and Safety legislation, and company policies/procedures are being met.
  • Providing guidance, coaching and direction to 13 operations and maintenance staff on a day to day basis, giving regular feedback.
  • Preparing and presenting Operations and Maintenance staff performance reviews at the review board and meet with individual staff.
  • Completing checks of and making any required corrections to Tenant Billing System for each version and submitting to Shared Services by the 15th of each month.
  • Working within Budget constraints.
  • Other duties and projects as assigned.

Qualifications:

This individual requires superior customer service skills, strong interpersonal skills, and the ability to deal with difficult situations diplomatically. This successful candidate must have a thorough understanding of operational and technical issues in an effort to provide direction and leadership to the Operations and Maintenance departments and efficiently interact with Construction, Security, Tenant Services, and Building Services. The position demands flexibility (able to work on call and over time as required) and a high degree of organizational and administrative skills to manage a variety of priorities and changing deadlines.

Experience:

  • A minimum of five (5) years’ experience working in a large commercial multi-tenant building.
  • Supervisory experience in a similar capacity leading large teams.
  • Project management experience.
  • Proven customer service skills

Education/Designations/Licenses:

  • Fourth Class Power Engineering Certification
  • Trade certificate would be an asset
  • Completion of leadership/supervisory/management training

Technical Skills:

  • Intermediate computer skills (MS Office 2010)
  • Experience with Samsung phone
  • Ability to learn new software and technology
  • Thorough knowledge of building components, including air handling systems, mechanical & electrical systems, water treatment, environmental issues and building automation systems.

We thank all applicants for their interest; however, only those selected for pre-screening will be contacted.

Brookfield is committed to accommodating the individual needs of all applicants with disabilities during the recruitment and selection process as an organizational best practice and as required under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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